Huawei Builds Services Partnership with Channel

Channel partners program to provide local businesses with superior level of customer services support around-the-clock

Mobilk - As countries across the Middle East continue to ramp up investments in information and communication infrastructure, Huawei—a leading global ICT solutions provider–has awarded nine of its leading channel partners in a region with professional services certification that enables them to offer local businesses even greater access to anytime, anywhere technology services support. 

The Huawei Services Certification Program (HSCP) is a global partnership initiative that aims to provide unrivaled service excellence and support to organizations using Huawei enterprise solutions as part of their daily ICT operations. Leading Middle East channel partners who are now certified service partners (CSP) include: Al Yousuf, Enterprise Systems, Scientechnic, and Visiontech from UAE; Synoptic and Emdad from KSA; and Corvit Networks, Techaccess and AGCN from Pakistan. 

The announcement was made at a certification ceremony held on the sidelines of GITEX Technology Week 2014 which involved both current CSP partners as well as potential partners from around the Middle East. The CSPs offer “Co-Care”, a support system relying on partner’s local expertise and Huawei’s global credentials.

“Considering the dynamic requirements of enterprises in today’s digital information age, the nature of ICT service support has evolved substantially in recent years,” notes Dong Wu, President, Huawei Enterprise Middle East. “Within the Middle East, organizations are relying more on technology for driving business success, while at the same time requiring greater simplicity and agility in managing their ICT systems.”

The HSCP focuses on offering more localized service support that can provide a quick-response time to issues and even on-site visits when needed. Around-the-clock support is also crucial in an environment where even minutes of downtime can result in major business disruptions. Qualified support is equally important as partners are able to resolve technical matters specific to Huawei solutions, as is a structured post-sales support system. 

For participating HSCP channel partners, Huawei provides the opportunity to certify their service qualifications, capabilities, and to act as Huawei Certified Service Partners (CSPs) when engaging with their customers. This in turn enables partners to realize greater business profits, enhance customer loyalty, and differentiate themselves in an ever competitive ICT channel. Based on the level of certification, Huawei also offers incremental discounts on service costs for program partners.

Under the HSCP’s joint services model (Co-Care) enterprises can benefit from greater cost efficiencies in their day-to-day operations as well as more reliable ICT systems by having access to localized service support with smarter workflow procedures. Co-created by Huawei and certified program partners, that support includes access to 24x7 customer service hotlines, clear processes for troubleshooting ICT challenges, availability of local expert engineers, test labs for post-sales product support, and more.

“Through programs like Co-Care, Huawei has established a strong local presence in the Middle East that few other large vendors have. Working closely with our service partners means that we can help to resolve an end user’s post-sales inquiries more effectively and quickly, avoiding the need for businesses to coordinate with a remote support office based outside of the region,” adds Dong Wu.

Since developing its Enterprise Business Group in Middle East in 2011, Huawei has continued to align its channel partner strategy to key trends that are affecting organizations across the region—identifying opportunities to affect notable change through the implementation of mobility, big data and agile network solutions. Huawei works closely with distributors and value-added resellers to deliver the best products and solutions to customers and ensure ongoing support throughout the customer engagement lifecycle.