Ooredoo Advises Customers on Combatting Scam Calls

Mobilk - Aware of the growing number of scam calls to mobiles and landlines being made to trick people into sending money or giving up access to their bank accounts, Ooredoo is taking steps to raise awareness of their dangers and is working to educate customers on how to deal with this menace.

Giving a few words of advice, Raed Dawood, Director of Government Relations and Corporate Affairs, said: “I would like to remind our customers that Ooredoo never calls to ask for, check or confirm any personal, account, password or bank details. If you have won something, we will ask you for a face-to-face meeting. In fact, customers should beware of anyone calling from any company and asking for personal information, or asking them to pay a bill or settle an account.” 

He added: “I advise customers to be suspicious too of any person calling unexpectedly to say they have won a prize or promising them large sums of money, especially if they have not entered a competition or draw. If something seems too good to be true, it’s probably a fraud!  For reference, any prizes offered as part of an Ooredoo promotion or competition can be confirmed with our Contact Centre on 1500, or by popping in to any of our stores.”

Explaining that Ooredoo is maximising its efforts to combat these calls, Dawood went on to advise customers to hang up as quickly as possible without sharing any information. He also recommended never to call these numbers back and never visit any websites they mention. He emphasised that all calls of this nature should be immediately reported to the Ooredoo Contact Centre or any of their stores, where any information they receive will be used to help tackle this nuisance.

Ooredoo’s dedication to its customers is not only about the value-packed services, offers and promotions it provides every day, the excellence of its customer care, its Contact Centre, app, stores, and social media but also extends to its relentless work to safeguard all members of the Ooredoo family. Customers should note, however, that telephone scams are beyond the control of Ooredoo and it is recommended that anyone who has sadly fallen victim to one should contact the Public Prosecution to register a complaint. 

For further information on how to protect yourself from fraudulent callers, please go to www.ooredoo.om/customersupport.