Ooredoo Sees 150% Increase in Customers Using Digital Channels

Mobilk - As the Sultanate’s demand for online services grows in light of the coronavirus (COVID-19) pandemic, Ooredoo’s contact centre has reported a massive 150% rise in traffic on its social media and digital platforms compared to the first quarter of the year. Catering to over 25.5k interactions per day, the telecoms company has boosted its digital services, so that customers do not need to call. It gives them instant access to products, services, help and answers to queries in the palm of their hands. 

The company has upgraded and boosted their digital services both through the award-winning app using the AI Chatbots and through the online livechat on the website. Customers can also seek assistance and services through the eShop and WhatsApp, plus their social media channels are available 24/7. The numerous ways for customers to connect is testament to Ooredoo’s digital transformation efforts. As the pandemic compels people to stay at home, Ooredoo has a huge range of channels for customers to seek assistance as well as to order services and much more.

Feras bin Abdullah Al Shaikh, Director of Branding and Communications at Ooredoo, said, “The COVID-19 pandemic has changed the way we live and work, increasing the demand for digital and remote services. And our customers need to be able to reach out to us digitally as well, whether it’s to subscribe to a new plan or seek help. We’re glad to see more and more people benefiting from the convenience of our online services, and to contribute to making their lives easier and more efficient as they stay home and stay safe.”

Ooredoo continues to enrich its digital channels to enable its users to access a range of useful services quickly and easily on their devices. Combining easy communication and excellent service, Ooredoo has been working on a number of creative digitally-led solutions to be able to offer its users the best possible experience.