Emirates NBD Chooses Avaya Networking, Unified Communications and Contact Centers

- New bank offices in Meydan to rely on Avaya’s secure and eco-friendly data network
- More than 7000 extensions at Emirates NBD are equipped with unified communications capabilities
- Multi-channel contact centre is one of the Middle East’s large

Emirates NBD, one of the Middle East’s leading banks, announced today their strong partnership with Avaya in achieving the banks advanced IT vision in the areas of  networking, unified communications and contact centres.

 

Emirates NBD selected Avaya Networks for its resiliency, reliability, and security. Using Avaya’s unified communications, Emirates NBD brings nearly 7000 extensions across all of its UAE & international branches online with productivity and collaboration tools, which enhances the quality and consistency of communications while potentially reducing the overall total cost of ownership for its network infrastructure. 

 

According to Ali Sajwani – Chief Information Officer of Emirates NBD “A bank’s communications strategy and the networking infrastructure behind it are among the most critical elements to success in our business, and Emirates NBD has selected Avaya as our communications partner for the reliability, openness and operational efficiency of their solutions.  Both in enhancing communications with our customers and improving our internal collaboration, working with Avaya has delivered beyond Emirates NBD’s expectations.”

 

“In an extremely competitive banking landscape, every point of customer interaction should be strengthened and streamlined to meet changing client needs.  Emirates NBD is underscoring the importance of leadership in the region’s banking sector by offering customers increased choice and flexibility in how account holders communicate with the bank. Furthermore, the agile and efficient networking strategy enabled by Avaya solutions helps Emirates NBD adapt quickly to new opportunities.” commented Nidal Abou-Ltaif, Vice President of Emerging Markets, Avaya.

 

Since its inception, Emirates NBD contact center relied on Avaya technology with continuous evolution to match dynamic customer needs and to surpass quality of service standards. 

 

Emirates NBD is also among the first banks in the Middle East to adopt video enabled customer service for ATM users. This innovative technology will provide an immediate visual communication option which could ultimately be delivered across selected banks’ ATM network.

 

The video ATM initiative is being showcased by Emirates NBD and Avaya at GITEX 2011.