Ooredoo Continues to Promote Working from Home, Reporting Record Employee Satisfaction

Mobilk - While some of the country has been returning to the office after closing due to the COVID-19 pandemic, Ooredoo has instead opted for a different approach. In light of overwhelming support amongst its workforce, the telecoms company is continuing to promote remote working, with as little as 10% of its employees headed back into the office to date. It comes just as the Ooredoo Group announced an extension to its Work-From-Home procedures, allowing those whose work doesnt require being physically in the office, to continue working remotely until the end of 2020. As one of the first companies in the region to adopt such measures, it’s part of its commitment to nurture a market-leading workforce, while continuing to champion flexible, more progressive ways of working. 

Amaal Al Lawati, Chief People Officer at Ooredoo, said, “Our main priority is always to ensure the safety of our family members and our customers, and early on in the pandemic we enabled our employees to work from home. From the beginning we took it not as a challenge, but as an opportunity for us to accelerate our agile, digital, strategy and culture, and we are so grateful to our employees for taking on these changes with positivtiy and great resilience. Because of the pandemic, this was initially an enforced trial, yet we are happy to say it has been successful and we will continue to use what we have learnt as building blocks as we continue to lead the Sultanate’s digital transformation moving forward.”

A long-time proponent of digital transformation, Ooredoo was able to mobilise quickly in the very beginning of the pandemic, enabling the majority of its employees to work from home, while ensuring they had both the technologies and the capabilities to do so. In a recent survey, 92% of employees said they thought their team was working well together to support each other during the COVID-19 situation, while 86% expressed satisfaction with working from home, and that they had the access to the resources and support to do their job effectively.

Ooredoo has launched multiple initiatives since the beginning of the pandemic to encourage its employees and customers to stay safe and limit the spread of the virus. It has worked constantly on enriching its digital channels to enable access to a range of useful and affordable services from the comfort of home.