Zain Saudi Arabia records high demand on hearing-impaired customers service

After meeting their telecommunications needs

 

Mobilk - The Service launched recently by "Zain KSA" for hearing-impaired customers has seen a tremendous response from the deaf and sign language interpreters, especially after the company was able to meet their telecommunications services needs, especially in video calls (video), according to the highest levels of quality of service and best prices.

 

"Zain KSA” indicated that its hearing-impaired customers can learn more about the service when they visit its flagship stores where they meet with one of companys employees familiar with sign language which made available to facilitate all the difficulties that may face the users of this service.

 

The Company also indicated that it has provided qualified staff to communicate with customers via customer service email; cc@sa.zain.com , and through the channels of social communication in Facebook and Twitter as well as YouTube; that contains video clips of sign language explaining the service and how to subscribe to and display other packages available for the Deaf.

 

About the mechanism of activation of service, the company said that all existing and new customers of the deaf and sign language interpreters can take advantage of the service by visiting the Zain flagships located in Riyadh, Jeddah and Dammam.  Zain, out of its keenness on building a network of permanent contacts with deaf customers,  announced that sales representatives with fluency  in sign language will be available in Riyadh and Dammam as a first stage, indicating that all prepaid customers who use packages of Zain Super, Zain Unlimited and Friends Plus as well as postpaid customers who use   packages of Zain Super, Zain Unlimited and Mazaya 35 will enjoy 50 FOC on-net minutes of video calls, 100 FOC on-net SMSs and a discounted price for video calls on other local networks in addition the basic features of each package.

 

On the other hand, a number of deaf customers expressed their thanks and appreciation to the company for its interest and endeavors to provide a special service to them at the best prices, citing the many benefits included in such service, which vary between users of the postpaid and prepaid lines.

 

The Company explained that this step comes within the framework of its intention to continue the provision of its services to all segments of society with a high level of quality, emphasizing that what is puts in the telecommunications market of advanced services besides the provision of robust and high-efficiency network according to the latest technologies and highest standards in the mobile telecommunications industry comes in line with the companys efforts to meet the demands of its customers and reach their the high levels of their aspirations.