Aiming for open dialog with Consumers TRA officially launches @ask_TRA Twitter account

Mobilk - The TRA has officially launched a second TRA account (ask_TRA) for the purpose of serving and interacting with consumers in the Kingdom of Bahrain. The account will regularly update the general public with useful information on consumer rights and issues of interest as well as serve as a digital platform to compliment the consumer service hotline. This comes as a strategy to bridge the gap between consumers and the TRA by extending the mediums of communication between the two and will allow consumers to take an active role in issues that affect them directly, through the opinions and recommendations made to the TRA. It is also a step in line with the government’s vision to accelerate the resolution of consumer concerns.

Acting Director of Consumer Affairs and Media, Taiba Mohamed Al Binali has stated that “This allows us to reach out to the consumer through active listening. Whole communities have migrated to cyberspace and it is only logical that our range of services make the same move.”  Al Binali also added “Complaints from consumers on twitter will also be followed up by our staff. We encourage all to follow our account so that we can resolve issues by communicating with you on and offline.”