TRA Quality of Service Portal Goes Live

A Boon for Interactive Consumer Knowledge.

Telecommunications Regulatory Authority (TRA) Bahrain launched its first interactive quality of service portal (https://qos.tra.org.bh/), enabling users to benefit from access to the latest information on broadband quality of service through various reporting tools including but not limited to; Social Media performance per mobile network, Internet performance of ISP’s, Streaming experience over broadband networks and more. Users seeking to make specific performance queries will now be able to choose their own search parameters and decide for themselves which particular service provider can best suit their unique needs.

 

TRA has implemented this monitoring solution utilizing several probes across the Kingdom’s governorates that are deployed to simulate and collect samples that shed light on customer experience. These probes conduct continuous tests of various services in order to enable the measurement of service quality around the clock, thus reflecting user experience for each Internet Service Provider (ISP) and Mobile Network Operator (MNO).

 

 

The portal also comes in tandem with the release of TRA’s Second Quarter Broadband Quality of service report, which now hosts the quarterly report directly on the portal’s home page. Some of the major highlights this quarter show that LTE Network Performance has made a substantial leap forward compared to the results of the previous report released in June. TRA Acting Director of Consumer Affairs and Media Ms. Taiba Albinlai expressed that “We expect data conscience consumers would be happy to find the noticeable difference in performance.” He continued, “It’s worth noting the importance of finding solutions to provide Bahrain’s consumers with services that are fast, convenient and reliable and it pleases us to see operators taking the initiative to continually improve services to consumers.” Network performance averaged out at 9.5 Mbps last quarter and changed to 17.8 Mbps in the second quarter.