American Companies Deliver Effectiveness ,Quality ,Cost by Offshoring to Egypt

A.T.Kearney ranks Egypt as a top-ten global off-shoring destination on the strength of its world-class contact center and IT infrastructure as well as a large well educated workforce that speaks multi-languages with a neutral accent.

"American companies, looking for cost-effective, seamless, high-quality offshore customer support, shall turn to Egypt, the fastest rising country among the top-ten most attractive off-shoring destinations according to the 2009 A.T. Kearney Global Services Location Index," says Denise D’Elia, Director of Vodafone International Services in Egypt.

“The report gives Egypt high marks for its world-class contact center and information technology infrastructure as well as its abundance of qualified local talent with the ability to learn and speak foreign languages with very neutral accents,”added D’Elia.

Vodafone International Services offers world-class end-to-end offshore solutions in Egypt including contact center services, technical support, business and knowledge process outsourcing (BPO & KPO) and information technology services.
“Vodafone International Services’ model couples international quality standards to the unique human and infrastructure resources available in Egypt, delivering competitively priced, off-shoring solutions to firms across the industry spectrum” added D'Elia.

Vodafone International Services in Egypt has grown from a single client and just four IT professionals to 1,500 customer advisors and IT professionals who today serve clients in more than 70 countries around the world. Vodafone International Services’ contact centers are designed to field inbound customer product inquiries and may also serve as outbound points of sale. Its highly trained technical support professionals run service desks and incident management solutions for always-on monitoring and resolution of any technical issues or queries.

"Vodafone International Services in Egypt  has grown by 250% in customer advisors and 300% in IT professionals in the past year despite the world financial crisis and global recession,” added D'Elia.

The company’s services include: a dedicated customer-specific Project Management team; state-of-the-art business continuity and disaster recovery protocols and infrastructure; and customer-defined software development services

Nov 12,2009