new partnership between Qatar National Bank (QNB) and Qtel

A major new partnership between Qatar National Bank (QNB) and Qtel will make life easier for people across Qatar, as a wide range of Qtel services become available through all QNB ATMs.

Customers will be able to make balance inquiries, pay bills and get connected automatically through QNB’s network of over 155 machines across Qatar. They will also be able to purchase and print HALA Pay as you Talk, Ebhar, QCard and Dawli vouchers.

The agreement is part of QNB and Qtel’s shared commitment to increasing the level of convenience and access for customers across Qatar, providing round-the-clock service in the widest possible range of locations.

Waleed Al Sayed, Executive Director, Customer Service, Qtel said: “We are very pleased to complete this partnership agreement, which ensures that Qtel and QNB customers have the best possible support wherever they are in the country. A major part of our Customer Charter is ensuring that our customers have the widest range of payment options, and our work with QNB significantly extends people’s choice.”

Qtel’s partnership with QNB complements its Customer Charter promise to provide the widest range of payment options to its customers. QNB has also progressively introduced a range of measures designed to make banking easier for retail and corporate customers.

Ali Ahmed Al-Kuwari, Executive General Manager & Chief Business Officer, QNB, said: “Through this agreement, customers will be able to manage their finances and their communication needs via a single point of access at our easily-available ATMs. Our whole approach to customer service is to make life easier for people, and we believe this partnership will make a very important contribution.”

As well as this new agreement with QNB, Qtel continues to offer its e-voucher system through special terminals located in shops all over Qatar.  The terminals deliver printed e-vouchers’ numbers, which can be used in exactly the same way as scratch-cards. The company also has a large number of Self Service Machines across Qatar.

24/11/2009