Huawei Successfully Implements Convergent Billing System for Umniah Jordan to Provide an Enhanced Digital Customer Experience

Mobilk - Huawei Technologies Co., Ltd., a leading global provider of information and communications technology (ICT) infrastructure, announced the successful implementation of its Convergent Billing System for Umniah, a leading Jordanian telecommunications company. 

With Huaweis Convergent Billing System, Umniah was able to successfully migrate its legacy billing platform to the new one in a transformation program that took ten months of meticulous preparation and planning.

Umniah’s Jordan Billing Transformation Program focuses on time-to-market and delivers a rich digital experience with personalized offers and promotions, smart packages, real-time alerts and notifications. The program can facilitate Umniah’s business to grow and monetize its LTE investment.

The Huawei Convergent Billing System is a compact convergent platform for different networks from mobile 2G to 5G SA, fixed network and business for B2B, B2C and B2H. This convergence will help Umniah improve their customer experience, shorten time-to-market, and achieve better business and operation agility.

Speaking about the new system, Umniah CEO Ziad Shatara said, “At Umniah, we have consistently offered our customers state-of-the-art solutions, and through our partnership with Huawei in deploying the Huawei Convergent Billing System, we can effectively harness the power of a single billing platform to offer our customers a unified and effective experience.”

Shatara went on to add that the strategic partnership between Umniah and Huawei dates back several years, and it is one that has been instrumental in the Jordanian telecom’s successful introduction of innovative technologies to the local market.

“The Huawei-architected, best-of-suite CBS will help Umniah open revenue ceilings, improve customer experience and enable ecosystem monetization, empowering business agility and a smooth migration to new businesses. With mutual and continuous cooperation, we will be looking forward to creating new success stories that will take Jordan’s ICT sector to a higher and more advanced level,” said Ethan Wang, CEO of Huawei Jordan and Lebanon.