Ooredoo Continues to Help Counter the Impact of COVID-19 and Keep Customers Connected

Mobilk - While the spread of COVID-19 continues to affect people’s day-to-day lives, Ooredoo’s innovative, easy-to-use and affordable solutions are providing its customers with more ways to stay connected, even while social distancing. With digital services seeing huge boosts in demand, the telecoms company has enabled access to an increasing number of services remotely, while still providing a superior user experience.

A range of new features and upgrades to its award-winning app, as well as unique offers for all kinds of budgets, ensure that people can stay in touch with their family and friends, businesses can continue to run using remote working, and students are able to continue their education virtually. Ooredoo has also been active on the CSR front too, making a number of donations to health care services, part of an all-round commitment to supporting the Sultanate as it combats the pandemic.

Feras bin Abdullah Al Shaikh, Director of Branding and Communications at Ooredoo, said, “This serious pandemic is still ongoing, but with ‘Caring’ as one of our core values, our commitment to supporting the Sultanate throughout, remains as strong as ever. Though it presents many challenges for us as a community, it also serves to bring to the forefront all the amazing technological innovations we have at our fingertips. With a focus on maximising the digital experience, we continue to extend our efforts to help our customers stay connected with plenty of data, easily accessible services and affordable plans and offers, so that the only thing our customers need to worry about is staying safe and well.”

Now with more capabilities than ever, the newest features of the Ooredoo App allow users to renew their ID, and raise and track issues. They can also chat with the AI chatbots, Saeed and Saeeda, negating the need to call the call centre. In addition, the eShop has been set up for home delivery, giving customers access to the latest devices and gadgets and even services, all from the comfort of their homes. Combining easy communication and excellent service, Ooredoo’s contact centre has been working on a number of creative digitally-led solutions to be able to offer its customers the best possible experience wherever they are.