TRA completes 2013 Mobile Networks Benchmarking Survey in UAE

Mobilk - The Telecommunications Regulatory Authority (TRA) today announced the completion of the 2013 ‘Mobile Networks Benchmarking Survey’ for services provided by UAE operators. The survey was conducted in line with the TRA’s commitment to the provision of quality services and ensuring operators’ adhere to the terms and conditions of their licenses.

The annual survey measures the level of services offered by mobile networks as a means to ensure that each operator meets strict performance requirements. The benchmarking programme was carried out through driving tests for more than 13,000 kilometres across the UAE. The programme also included extensive voice and data testing as well as indoor venue testing.

Commenting on the completion of the survey, H.E. Mohamed Nasser Al Ghanim said: “The survey is carried out by a highly skilled workforce in order to reach results that truly reflect the status of mobile networks and services provided. We take these surveys seriously because they are the main elements that guarantee improving the quality of services in the UAE, helping us to achieve one of our strategic goals reflected in reaching a leading status in this sector regionally and globally.”

“Tracking the status of mobile networks and the range of services provided is extremely important. With this in mind, we will guarantee the satisfaction of users all over the UAE, which is considered one of the main priorities of the TRA.” added Al Ghanim.

The results were recorded and the process of discussing the results with operators in the UAE telecommunications sector is underway. The TRA will later publish the results as part of the transparency policy it adopts with regard to the telecommunications market in the UAE.

Notably, to ensure that the testing provides a fair comparison of the service provided by the mobile networks, the TRA has employed state-of-the-art test equipment that is used in most organizations and developed countries for such purposes. The equipment measures key performance indicators (KPI) that directly relate to the end-user experience through simulating an actual telecommunication environment in several conditions and several areas, where network coverage, dropped calls, and the clarity of calls are measured.