Service Experience Key to Keeping Customers Satisfied

The way the customer feels about a company is key to its success, according to Batelco’s CE for Bahrain Gert Rieder.

Mr. Rieder was speaking at the Bahrain International Airshow (BIAS) 2010, following his meeting with a large number of customers at the Heritage Village in the public arena of the airshow site.

Hundreds of customers were delighted to receive Batelco goodie bags handed out by a team of Batelco employees and Mr. Rieder during his visit to Batelco’s Retail Kiosk located in the Heritage Village.

“I was delighted to meet so many enthusiastic customers all enjoying themselves on the great occasion of Bahrain’s inaugural air show. As the Kingdom’s leading Telecommunications Company, we are very proud of the role we have played as an event sponsor and technology provider.”

“For Batelco it’s all about the customers and delivering to them the products they demand and the best quality of service to support those products,” said Mr. Rieder.

“We take great pride in the service we provide through our shops and via our 196 Customer Call Centre, as we understand that a great customer experience is the most important element. Without that, our range of products would lose much of its value.”