Batelco Enterprise Help Desk Major Boost for Business Customers

Services Enhanced to Provide Mobile Services Support for Business Customers

Mobilk - Batelco, in line with its commitment to support its business customers has expanded its Enterprise Help Desk services to support mobile services including fault reporting. The centre, which was launched early in 2016, is dedicated to the needs of business customers to support them with any issues that may arise with their Batelco services. 

Batelco’s Enterprise Help Desk may be contacted by calling 81888 to reach a team of certified experts who can address all business communications issues and resolve them without delay. The availability of dedicated support services for the business sector is central to Batelco’s commitment to provide world-class communications solutions to maintain the Kingdom of Bahrain’s strong standing as a key business hub in the region. 

Batelco Bahrain CEO Eng. Muna Al Hashemi said that Batelco introduced a single point of contact, 81888, to enhance and simplify the process of supporting business customers. 

“This Enterprise Help Desk has been developed to effectively boost customer experience and add satisfaction for the Enterprise sector. Having one effective point of contact for all business customers on any service really boosts the strong relationship we enjoy with our business customers,” she said.

In addition to supporting Batelco’s Bahrain based customers, the Enterprise Help Desk also looks after the needs of Batelco’s diversified portfolio of global customers and partners, who can reach the centre from outside of Bahrain by calling +973 17881888. The Help Desk has the capability to identify all callers, enabling Batelco to serve them more efficiently. Furthermore, Batelco offers alternative channels such as eServices and Batelco Chat service to provide additional ways for business customers to reach out to Batelco for support.

To report a fault, Business Customers may contact the helpline on 81888 from Bahrain, or +973 17881888 from outside of Bahrain. For more information existing customers may contact their dedicated account manager directly, while new customers are invited to call 17881144 or visit www.batelco.com where there is extensive information available about Batelco’s Enterprise solutions.